1. How do I place an order for my videos?

You can order directly through this website by selecting the package that suits you best. Simply provide your details, and we’ll take care of the rest. No need to pre-order, you can scan the QR code at the comp and decide on the day!

Video orders are fulfilled - First in best dressed. If you need your video ASAP for auditions or for feedback at your next dance class, please pre-order before the event.

2. How will I receive my videos?

All videos are delivered via a secure online drive, with both 4K and 1080p files available for download. A personal download link will be emailed to you 24-72 hours after your performance. If you don’t see any of our emails in your inbox, please check your junk folder. All communication will be sent from: contact@emmaholbrookmedia.com.au

3. How long will my download link be available?

Your download link remains active for 30 days from the delivery date. We recommend saving your videos to your own device or cloud storage within this timeframe.

4. How quickly will I receive my videos?

Videos are typically delivered within 24–72 hours after your order has been placed. Social Cut highlight reels take a bit longer, allow up to 7 days for us to craft a great highlight reel of all your performances.

Only 10 Social Cut spots are released per competition. These take real time to craft, we're hand-selecting the best moments from your dances. Spots are added to the online store gradually over the following weeks, after regular video orders are fulfilled.

Demand for these is high, and each one comes with a complimentary re-edit, so you can swap in different portions of the dances featured.

If you keep missing out online! Message us and we’ll see if we time to squeeze your request in!

5. I’m purchasing for more than one dancer, can I include all dancers in one order?

Absolutely! Just make sure to add a new order to the cart for each dancer so you can label their sections correctly. If you’re asking for a family discount… unfortunately this is not something we’re able to offer yet. (never say never though!)

Our multiple routines package is really good value and is for one dancer only. This package is designed for dancers who enter multiple sections and is recommended for anyone performing 4 or more dances.

6. Is my footage private and secure?

Yes. All files are stored on a private, password-protected system. Only you (via your download link) have access to your videos. After the 30 day period all photos may be deleted from drives to clear space, so it’s always best to download to your preferred devices right away.

7. What are your terms for refunds or order changes?

Due to the nature of digital products, refunds are not available once editing has begun. However, if you experience an issue with your files or download link, we’ll try our best to resolve it promptly for you!

8. Why does my video say “Still Processing?”

Video files are huge compared to photos. When your videos shows the message “still processing”, it means that playback via the online drive may not be ready for you to watch using the online drive player. Sometimes this may not finish completely, due to the volume of videos uploading at once. Don’t worry! This doesn’t mean that your video upload has failed, you can still download this video to your preferred device using the instructions above anytime.

If you’re having trouble downloading any files, please send us a message using form below and we will get in touch with you as soon as possible..

9. Can I preview my video before purchasing?

Sometimes you're deciding between videos of the same dance and want to decide which one to buy, totally understandable! Unfortunately, we can’t supply preview footage, to protect against unauthorised access to competition videos. Even with a watermark, digital files can be saved, archived, or screen recorded once shared, so we're not able to offer previews as a policy. If you're trying to choose between two videos, send us a message below and we'll do our best to help you land on the right one.

10. Troupes Section

We believe dance teachers should be first to preview troupe competition videos! It supports dancer development in the studio and helps get videos to the right families. Every troupe dance is filmed and delivered directly to each studio, free of charge.

10. How do I get in touch with you for other projects?

I’ve worked with a range of clients from Performers, Athletes, Brands and Families. Send me a message below and let’s chat about your ideas!


Last Updated: 5/8/26